14-Day Evaluation
Test and evaluate your purchase for up to 14 days from delivery or in-store collection to ensure it fits your swing.
EFT or Card Refund
Choose between a full refund to your original payment card, store credit, or direct bank transfer (EFT).
✓ Eligibility Requirements
To qualify for a refund, return, or exchange during the 14-day evaluation window, the returned gear must meet the following criteria:
- ✔ Same Condition: The club(s) must be in the identical condition in which they were purchased and must not show new damage, deep scratches, or sky marks.
- ✔ Original Accessories: Any accessories sold with the club (such as matching headcovers, adjustment wrenches, or shaft adapters) must be returned together.
- ✔ No Modifications: The club shaft, grip, loft/lie, or adapter must not have been modified, replaced, or adjusted after delivery.
➔ The Returns Process
Step 1: Contact Support
Send an email to info@webuyclubz.co.za or WhatsApp us at 068 625 8131 with your order details and reason for evaluation return.
Step 2: Ship or Drop Off
You can drop off your return directly at our Pretoria or Cape Town branches, or arrange courier dispatch. For change-of-mind or sizing returns, return courier shipping costs are covered by the buyer.
Step 3: Quality Assessment
Our specialists will inspect the club within 2-3 business days of receiving the package to verify its condition against the dispatch logs.
Step 4: Refund Settlement
Once approved, your refund will be processed to your credit card or EFT within 5-7 business days. Alternatively, we can issue an instant store credit code.
Frequently Asked Questions
Branch Locations
Buyback Guarantee
Passed the 14-day evaluation period but ready to swap your gear? Use our buyback program. We'll assess the condition of your clubs and offer an instant buyback price.
Sell Back / Trade In